Terms and Conditions
MEMBERSHIP must be applied for by the travel industry member prior to family membership requests. There must be one financial member in each booking made with Travel Industry Club. Travel Industry Club will accept all bona fide Industry members and their families, however each individual supplier may impose further restrictions upon eligibility for any particular fare. Each membership must be accompanied by a copy of the member’s ID, IATA card or a letter of verification from the Travel Industry’s employer, stating the full names of the employee and family members and the relationship of the family members to the Travel Industry employee. Retired Airline Employees must provide a copy of their Certificate of Service or Retired I.D.
MEMBERSHIP FEES are utilised a) To develop and maintain our new website, b) to maintain the membership database c) to advertise to members the Special Travel Offers d) To distribute weekly email Bulletins with special industry offers e) to advertise all our fantastic travel offers and ensure these offers remain exclusive to the Travel Industry members and their families. Membership fees are non-refundable.
SUPPLIERS of reduced rate fares, products or services may impose further conditions upon eligibility for any particular fare, product or service and Travel Industry Club does not guarantee or imply eligibility for any particular fare, product or service.
PRICES: All rates, terms and conditions are subject to increase or change without notice due to currency fluctuations. Rates are quoted in Australian Dollars (except in a few instances). Prices are on a cheque or cash basis. Payment by credit cards attracts an additional 2.2% to 3.3% depending on the credit card.
Any quote given is an estimate of price only and is subject to change at any time until full payment has been received.
PAYMENT: Full costing will be advised at the time of confirmation and you will be advised when payment is due. Some principals require payment immediately on confirmation and at other times deposits maybe required. Credit Cards are often required to guarantee bookings. For bookings made within 10 days prior to departure, we require a bank cheque, money order or credit card as payment. Documents will not be issued until we have cleared funds.
AMENDMENTS: All amendments to bookings may incur amendment fees per change in addition to any amendment fee required by the principal.
LATE BOOKINGS: A late booking fee may be charged for any bookings made within 5 working days from date of departure.
SERVICE FEES: Service fees may apply and vary so please see the website or check for details.
CANCELLATIONS: Cancellations fees are applicable and vary according to the circumstances and the suppliers’ conditions and cancellation fees.
REFUNDS: Travel Industry Club will not refund unused vouchers except hotel & rail passes once travel has commenced. For other refunds, any charges levied by the supplier will be charged as well as Travel Industry Club’s fee. Refunds will not be made or credited to any other booking until Travel Industry Club has received the refund from the supplier.
INSURANCE: We strongly suggest you consider buying our own SureSave insurance to cover you and your belongings. SureSave Travel Insurance is a special insurance for industry employees that provides a full year’s cover at a very low price, with excellent benefits including cancellation fees. See the website for details.
CAR RENTAL: All additional charges relating to rentals must be paid directly to the rental car company at the time of vehicle collection. These include items such as deposits, fuel, one way fee if applicable, fees for primary drivers under 25 years or additional drivers, optional coverage such as Personal Accident Insurance, Extended Protection and Personal Effects Coverage. Specific car models cannot be guaranteed. Any vehicle within the same category may be supplied.
PASSPORTS AND VISAS: It is your responsibility to ensure that you and your party have valid passports and applicable visas.
ELIGIBILITY: Our suppliers differ in their reduced rate categories and those eligible to qualify. Many of our rates are available to various categories of industry family members and travelling companions. Please check with us for the applicable rates.
RESPONSIBILITY: Travel Industry Club acts only as an agent for the companies or principals providing or offering the means of travel, accommodation and other services, and bookings are made subject to the terms and conditions under which services are provided by principals concerned. The principals reserve the right to change prices of their services without notice. Travel Industry Club cannot be held liable for any alterations, act or omission on the part of those performing any of the principals’ services or for any consequential loss. Descriptions of the principal’s services and accommodation are supplied by principals and Travel Industry Club will not be responsible for any misdescription of such services. Receipt of payment shall be deemed acceptance. It is your responsibility to check all tickets and documents purchased through Travel Industry Club.